Shipping & Returns
Shipping & Returns
Here at Zoomy we know that many of our customers are to buying gifts for loved ones. As such we push hard to get orders out correctly and quickly.
Free Shipping: Shipping is free Australia-wide. For New Zealand customers, a surcharge applies.
Same Day Shipping: If your order is received by 1 PM AEST we will usually ship it same day. For all other orders, we ship next day.
Order Confirmation: After you place your order, we will send you an email confirmation containing the details of your order. This confirmation is typically sent within a few minutes of our receiving your order.
Order Tracking: Once your order is leaves the warehouse, a tracking number will be sent to you so you can monitor the progress of your delivery.
Delivery Times: Delivery times are generally 2-3 business days but can take up to a week depending on where you are in Australia.
Express Post: Express Post is offered on all products. This option is available at checkout.
Shipping Surcharge: The Play Couches are large and heavy and as a result we have had to implement a non-metro surcharge of $40 per play couch to cover the extra costs.
Pick Up: Local pickup is available from our warehouse in Western Sydney during business hours Monday to Friday. The pickup location is 15 Berry St, Clyde NSW.
Please contact us for further details.
This option is available at check out.
Signature Required: All goods are shipped by Australia Post and by default a signature is required on delivery. If you'd like to give authority to leave the goods without a signature, please add instructions to the notes in your order.
Australia Post now offers delivery to the Post Office or to a Locker. This service is free. To use this service, sign up online here. Then when placing your order, be sure to use the address provided by Australia Post.
Missing Goods: If for some reason you don't receive your goods, we will work with you to ship a replacement as quickly as possible.
Australia Post is currently experiencing very high order volumes and COVID-19 restrictions are impacting their delivery operations. This means your order may take longer than usual to get to you. Please be patient
For lost items, our policy is usually that we'll ship a replacement if it hasn't been delivered within 2 weeks. This replacement guarantee has temporarily been extended to 3 weeks.
If you ever have a question about delivery, please contact us at firstname.lastname@example.org.
Returned or Refused Orders
An order may be returned to us for one of the following reasons:
- An address is invalid or there is missing information,
- The carrier is unable to deliver your package, or
- The order is refused by the customer at time of delivery.
We reserve the right to charge a shipping fee to resend any returned or refused orders. Alternatively if a refund is requested, we reserve the right to deduct the initial shipping costs from the value of the refund.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Refunds & Returns
If you change your mind you may return orders within 90 days of receipt for a refund or exchange.
Faulty, defective, incorrect, or incorrectly described products may be returned or exchanged free of charge for all orders.
All our products come with a 1 year money back or exchange guarantee.
In the event you are not completely satisfied with your purchase. Please contact us at email@example.com so we can attempt to resolve the issue.
Our warranty excludes general wear and tear, fading caused by the sun, or failures caused by an accident, neglect, abuse, misuse, improper operation, improper or lack of repair or maintenance, alteration, modification, or any other abnormal, excessive or improper use.
If the product has a manufacturing fault, we will send out replacement parts free of charge or at our discretion replace the product.
If the product fails due to wear and tear, accident, neglect, or is outside the warranty period, we carry a range of spare parts to repair the product, or in some cases, we can offer replacement products at discounted rates.
When returning goods, all postage and insurance costs are the responsibility of the buyer. We recommend the product be returned via registered post and that postage is pre-paid. Because the buyer assumes any risk of lost, theft or damage of goods during transit, it is advised that insurance be purchased with your postal carrier for the shipment. If you choose not to insure your shipment, Zoomy Leisure will not be responsible for any parcels lost or damaged in transit.
If Zoomy Leisure has mistakenly shipped the wrong item, we will replace the item free of charge and will pay for all return shipping costs.
Important: Please contact us before sending any returns so we can send you return instructions. Without this, there may be significant delays in processing your return.
Out of Stock Items
All attempts are made to keep the website up to date to indicate products that are sold out, but from time to time we find we can't fulfil an order because we've sold out. In this case we will contact you as soon as possible and offer a full refund or a substitute.