Shipping & Returns
Shipping & Returns
Here at Zoomy we know that many of our customers are to buying gifts for loved ones. As such we push hard to get orders out correctly and quickly.
Free Shipping: Shipping is free Australia-wide. For New Zealand customers, a surcharge applies.
Same Day Shipping: If your order is received by 11 AM AEST we will usually ship it same day. For all other orders, we ship next day.
Order Confirmation: After you place your order, we will send you an email confirmation containing the details of your order. This confirmation is typically sent within a few minutes of our receiving your order.
Order Tracking: Once your order is leaves the warehouse, a tracking number will be sent to you so you can monitor the progress of your delivery.
Delivery Times: Delivery times are generally 2-3 business days but can take up to a week depending on where you are in Australia.
Express Post: Express Post is offered on all products. This option is available at checkout.
Pick Up: Local pickup is available from our warehouse in Western Sydney Monday - Friday during business hours. We are in the process of moving warehouses so depending on what you order, the pickup location could be either:
1A / 35-47 Stennett Road,
OrUnit 5/364 Woodpark Rd,
Please contact us for further details.
This option is available at check out.
Signature Required: All goods are shipped by Australia Post and by default a signature is required on delivery. If you'd like to give authority to leave the goods without a signature, please add instructions to the notes in your order.
Australia Post now offers delivery to the Post Office or to a Locker. This service is free. To use this service, sign up online here. Then when placing your order, be sure to use the address provided by Australia Post.
Missing Goods: If for some reason you don't receive your goods, we will work with you to ship a replacement as quickly as possible.
If you ever have a question about delivery, please contact us at firstname.lastname@example.org.
Refunds & Returns
All our products come with a 90-day money back guarantee
In the event you are not completely satisfied with your purchase. If at any time within 90 days of receiving your item, please contact us at email@example.com so we can attempt to resolve the issue.
A refund will not be issued for any goods which have been damaged after delivery, broken, or if any attempt has been made to alter the product.
When returning goods, all postage and insurance costs are the responsibility of the buyer. We recommend the product be returned via registered post and that postage is pre-paid. Because the buyer assumes any risk of lost, theft or damage of goods during transit, it is advised that insurance be purchased with your postal carrier for the shipment. If you choose not to insure your shipment, Zoomy Leisure will not be responsible for any parcels lost or damaged in transit.
If Zoomy Leisure has mistakenly shipped the wrong item, we will replace the item free of charge and will pay for all return shipping costs.
Important: Please contact us before sending any returns so we can send you a return label. Without this, there may be significant delays in processing your return.
Out of Stock Items
All attempts are made to keep the website up to date to indicate products that are sold out, but from time to time we find we can't fulfil an order because we've sold out. In this case we will contact you as soon as possible and offer a full refund or a substitute.